Reference

Terms and Conditions for Your koinemas199 Account

These terms set out what you agree to when you open and use a koinemas199 account, including how your wallet deposits through DANA, OVO, or GoPay are handled and what conduct keeps your account in good standing.

DANA, OVO, GoPay coveredAccount eligibility rulesIndonesia-region accessWallet transaction scopeConduct and fair-use terms
koinemas199 Terms and Conditions for Your koinemas199 Account
TERMS HELP CHANNELS

Questions About These Terms? Reach Us Here

If a specific clause is unclear, or if you think a rule has been applied incorrectly to your account, our support team can clarify it. Reach us through live chat, email, or the in-app help form. For wallet-related disputes involving DANA, OVO, or GoPay transactions, include your transaction reference when you write in so we can locate the record quickly.

Live Chat Available directly in your account dashboard. Start a chat, quote the clause number or describe the issue, and an agent will walk through it with you.
Email Support Send your query to our support address with your account ID and the transaction reference for any wallet dispute involving DANA, OVO, or GoPay.
In-App Help Form Use the help form inside the mobile app or browser session. Attach any screenshots that show the transaction or the section of the terms in question.
HOW WE HANDLE THIS

Account Security and Policy Conduct Standards

These terms work alongside our data and security practices to keep your account protected. We enforce them consistently — account limits, wallet use rules, and conduct standards apply equally to every account, whether you deposit via DANA, OVO, or GoPay. Players in Bandung and across Indonesia can check their account standing through the account settings panel at any time.

Data Handling

We collect only what is needed to verify your account and process wallet transactions. Your DANA, OVO, or GoPay account details are never stored beyond what the transaction requires.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account pending review.

Retention and Deletion

We retain account records for the period required by applicable regulations. You may request a summary of your stored data or ask us to close your account by contacting our support team in writing.

Policy Change Requests

To dispute a term or request a formal review of how a rule was applied to your account, submit your request via email with your account ID and a clear description of the issue.

Common Questions About Our Terms and Conditions

Below are the questions we receive most often about how these terms apply to your account, your wallet transactions, and your rights as someone using koinemas199 in an eligible region.

Yes. Every wallet method — DANA, OVO, and GoPay — falls under the same transaction rules. The payment method does not change your obligations or your rights under these terms.

We post the revised terms on this page and update the effective date at the bottom. Continued account use after the revision date counts as acceptance of the updated version.

Account access depends on local law and is available only where permitted. If you move to a restricted region, you are responsible for suspending your own activity until you return to an eligible area.

Contact our support team via email with your account ID. We will provide a summary of stored data within the timeframe set by applicable local regulations.

Providing false registration details, attempting to abuse wallet transactions, or breaching fair-use rules may result in suspension. We review each case before taking action and notify you by email.

You can stop using your account and contact our live chat or email support to request an account closure. We will process the request and arrange any eligible balance withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.