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How koinemas199 Handles Your Personal Data

When you open an account or make a deposit through DANA, OVO, or GoPay, you share certain details with us — and we want you to know exactly what we do with them.

Account data handled with careDANA, OVO, GoPay wallet details protectedYour rights, clearly statedContact us to update or remove data
koinemas199 How koinemas199 Handles Your Personal Data
HOW WE PROTECT IT

Data Security and Retention Practices

We apply standard encryption to data in transit and at rest, including the wallet identifiers attached to your DANA, OVO, and GoPay transactions. Account passwords are hashed and never stored in plain text. Session tokens expire automatically after inactivity to reduce unauthorised access risk. We keep transaction and account data for as long as your account is active and for a defined period afterward, consistent with dispute resolution and legal retention obligations under applicable Indonesian law. Once that period passes, data is deleted or anonymised.

Encryption in Transit All data exchanged between your device and our servers — including DANA, OVO, GoPay wallet identifiers — travels over encrypted connections to block interception.
Cookie and Tracking Use We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time.
Data Retention Period Account and transaction records are kept for the duration of your account and a set period after closure. Records tied to payment disputes may be held longer under applicable local law.
Requesting Data Changes You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email with your account email as verification — we handle it from there.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete the personal data we hold, reach out through any of the channels below. We aim to respond to data requests within a reasonable timeframe. Have your registered account email ready when you contact us — it speeds up verification and helps us locate your records faster.

Team online

Email Support

Send your data access or deletion request to our support email. Include your registered account email so we can verify your identity and locate your records without delay.

Live Chat

Our live chat channel connects you directly with the account team. Use it to ask about what data we hold, request corrections, or flag any privacy concern tied to your account.

Account Settings

Some data preferences — like communication opt-outs and linked wallet details — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how personal data is handled on koinemas199. If your question isn't covered here, contact our support team directly through the channels listed above.

We collect your name, email, phone number, and the wallet identifier linked to your DANA, OVO, or GoPay account. We do not store full wallet credentials or payment PINs.

Only with payment processors and technical partners who need it to operate your account. We do not sell your data. Partners are bound by equivalent data-protection obligations.

Contact our support team via live chat or email using your registered account email. We'll verify your identity and provide a summary of the data held in your account record.

Yes. Submit a deletion request through live chat or email. Some data tied to unresolved disputes or legal retention obligations may need to be held for a defined period first.

Wallet identifiers are encrypted in transit and at rest. We never store your wallet PINs or full credentials. Session tokens expire after inactivity to reduce unauthorised access risk.

We use session cookies for login continuity and analytics cookies for page performance. You can manage or disable cookies through your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.