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What Governs Your Account on koinemas199

These legal terms set out the rules that apply when you open and use an account on koinemas199, including how we handle your data, your rights under our policies, and what we expect from you in return.

Account Terms Apply on RegistrationIndonesia-Eligible Regions OnlyDANA, OVO, GoPay Wallet Rules IncludedPolicy Updates Notified via AccountContact Us for Any Legal Query
koinemas199 What Governs Your Account on koinemas199
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

Your personal and payment data is held according to our privacy policy, which you accept when you create an account. We keep only what is necessary to operate your account, verify wallet transactions, and comply with any applicable legal obligations. You have the right to ask what data we hold, request corrections, or ask for deletion where the law and our retention obligations permit. Account security is enforced through OTP verification on login and on any wallet change — so switching your linked DANA or OVO number triggers a fresh verification step. We do not share your data with third-party advertisers.

Data You Can Access

You can request a summary of the personal data we hold on your account at any time. Submit the request through live chat or email and we will respond within the policy window.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any point.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable legal obligations. Deletion requests are reviewed against those requirements.

Wallet Change Verification

Any change to a linked payment method — DANA, OVO, or GoPay — requires OTP confirmation to the registered mobile number. This step prevents unauthorised wallet updates on your account.

LEGAL CONTACT PATHS

Where to Reach Us on Legal Matters

If a legal document is unclear, or you need to raise a dispute about an account action or wallet transaction, our support team handles those queries directly. You do not need to navigate the full FAQ — just reach out through the channel that suits you, and we'll route your query to the right team. Players in Bandung and across Indonesia can access the same support paths.

Team online

Live Chat Support

Start a live chat from inside your account for legal queries, policy questions, or disputes involving a DANA, OVO, or GoPay transaction. Available through the account dashboard.

Email for Formal Requests

Send formal legal requests — including data access requests or account closure instructions — by email. We acknowledge formal requests and respond with a reference number.

In-Account Help Centre

The help centre inside your account holds the current version of all policies, including payment terms for OVO and GoPay, so you can check any clause without contacting support.

Common Questions About Our Policies

These are the questions we get most often about how our legal terms work, what rights you have, and how to act on them. If your question is not covered here, contact support directly.

Yes. All account terms apply regardless of which payment method you use. DANA, OVO, and GoPay deposits are covered under both the general account terms and the specific payment policy.

Submit a data access request through live chat or by email. We will confirm receipt, verify your identity, and provide a summary of the data held within the timeframe set out in our privacy policy.

You can request deletion. We will review it against our legal retention obligations first. Data required for regulatory or transaction records may need to be kept for a defined period even after closure.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Access depends on local law and is available only where local law permits. You are responsible for confirming that using the platform is lawful in your specific region before opening an account.

Use the email support channel for formal disputes. Provide your account reference and the transaction details — including which wallet (DANA, OVO, or GoPay) was involved — and we will log it formally.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.